Improved Efficiency
The solution significantly increased the efficiency of the Quality Assurance team's work, enabling faster inspections and reporting.
Technologies used
Ruby
PhoneGap
JavaScript
MySQL
About the client
The client is a building maintenance services company operating across 450+ customer facilities. To assess service quality, their internal QA team conducted regular on-site inspections, collecting results manually in checklist form, storing them as XLS documents, and relying on office operators to process the data into performance reports and analytical metrics.
They came to Azati to replace this fragmented manual workflow with a modern mobile and web-based solution that would allow inspectors to conduct geolocated on-site checks in real time, automate data collection, and deliver instant reporting and analytics to management.
Main challenges
Challenge 01
Manual and Time-Consuming Data Collection
The company manually collected inspection results in XLS forms and processed them later in the office, which was inefficient and delayed access to performance metrics. Azati proposed a mobile application with offline capabilities to allow real-time data entry and seamless synchronization with the corporate portal.
#1
Challenge 02
Lack of Real-Time Reporting and Analytics
The Quality Assurance team lacked an automated way to process inspection data and generate reports in real time, which slowed down decision-making and transparency. Azati addressed this by building a web-based corporate portal that automatically processes incoming inspection data and generates up-to-date reports and analytics.
#2
Our approach
Requirements Gathering and Consulting
Azati collaborated with the client to understand the existing manual processes and define technical requirements that aligned with the QA team's operational goals.
Mobile Application Development
A cross-platform mobile app was developed with real-time geolocation tracking and offline functionality, allowing inspectors to perform on-site inspections without connectivity issues.
Geo-fencing Implementation
Geo-fences were configured for 450+ customer facilities, enabling the app to detect proximity and suggest buildings that require inspection based on predefined criteria.
Corporate Web Portal Development
A web-based portal was built to collect inspection data from mobile devices, process it automatically, and provide real-time access to reports, statistics, and visual dashboards.
Continuous Improvement
Over three years, the solution was enhanced with additional features including offline inspection mode, automated supply ordering with budget controls, visit time tracking, and a public-facing analytics dashboard.
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Inquire for more infoSolution
01
Mobile Inspection Application
Cross-platform mobile app that enables inspectors to perform on-site inspections efficiently. Real-time geolocation guides inspectors to facilities requiring attention, while offline mode ensures uninterrupted inspections without internet connectivity. Data is automatically synced to the corporate portal once connectivity is restored.
Key capabilities:
- Track inspector location in real-time and suggest facilities nearby
- Support offline inspection mode with local data storage
- Automatically sync collected data to corporate portal when online
- Enable inspectors to complete checklists and capture photos/videos on-site
02
Corporate Web Portal
Centralized portal that collects inspection data from mobile devices in real-time, providing QA teams and management with dashboards, flowcharts, and analytical reports. Enhances transparency and enables informed decision-making across facilities.
Key capabilities:
- Aggregate inspection data from mobile devices in real-time
- Generate dashboards, flowcharts, and analytics reports
- Provide management visibility into employee activities and inspection coverage
- Enable role-based access for QA staff and management
03
Geo-Fencing Functionality
Configured geo-fences for 450+ customer facilities to ensure inspections are performed only in designated areas. Automatically detects employee proximity to target locations, improving compliance and operational efficiency.
Key capabilities:
- Detect inspector entry into designated facility areas
- Trigger inspection tasks based on location criteria
- Prevent data entry outside authorized zones
- Ensure compliance with inspection standards
04
Automated Supply Ordering
Automates supply requests and enforces monthly budgets by tracking inventory in real-time. Integrates with vendors to provide delivery updates and reduce manual workload, improving operational efficiency for QA teams.
Key capabilities:
- Track inventory levels and trigger automated supply orders
- Enforce monthly budget constraints
- Provide real-time delivery status updates from vendors
- Reduce manual ordering errors and save QA team time
05
Visit Time Tracking
Records the duration of employee visits to customer facilities to enhance operational transparency and performance monitoring. Enables management to evaluate inspection efficiency and compliance with schedules.
Key capabilities:
- Record check-in and check-out times for each facility
- Generate visit duration reports
- Monitor compliance with inspection schedules
- Integrate with payroll or performance evaluation systems
06
Public Analytics Dashboard
Aggregated, anonymized analytics dashboard that provides stakeholders with insights into inspection performance and operational trends. Supports data-driven decision-making and increases visibility for external parties.
Key capabilities:
- Display statistical insights from QA inspections
- Show trends and KPI metrics in charts and graphs
- Enable external stakeholders to monitor performance
- Support data-driven decision making for operational improvements
Results & business impact
Time Savings
The offline functionality allowed inspectors to work without internet access, speeding up the inspection process.
Increased Transparency
The real-time data collection and reporting gave management better visibility into employee activities and facility performance.
